Orders and shipping


We'll send you an email when your order has been dispatched with your tracking details so that you can follow your order’s journey. If you don’t receive an email to your inbox, kindly check your spam folder for tracking details.

Order placed before 12pm Monday to Friday will generally be picked and packed on the same day unless otherwise indicated or on pre orders. 

Orders will be collected for the post on Monday and Wednesdays, excluding public holidays. 



New Zealand 
NZ Post tracked 3 -10 business days
Orders over $50 ship free New Zealand wide
$5 standard shipping, $10 for rural addresses 

Australia 5 - 10+ working days
Orders over $100 ship free economy untracked shipping via NZ Post/AU Post
upgrade to economy tracked for $5 

Orders under $100 
Economy untracked $10 
Economy tracked $15  

International 10 - 20+ working days
Orders over $100 ship free economy untracked shipping via NZ Post

upgrade to economy tracked for $5 

Orders under $100 
Economy tracked $18

We'll do our best to get orders out quickly, however there may be circumstances beyond our control due to NZ Post backlog or international delivery delays could be due to a customs clearance check or covid restrictions. 

International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Clay Moderne. 


Returns and exchanges 

All sales are final however in the event your accessories arrive broken or are defective please send pictures and we'd be happy to replace or mend them within 30 days of your purchase.

Any questions please don't hesitate to get in touch, we'd be delighted to help.